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How bangkertoto Handles Your Personal Data

Your account data — including login details, wallet transactions via DANA, OVO, or GoPay, and device activity — is handled with clear rules about what we collect, why we collect it, and how long we keep it.

Account Data ProtectionDANA, OVO, GoPay Transaction PrivacyCookie & Device PolicyData Retention Rules

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PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about how we handle your personal data, want to request access to your records, or need to report a concern, our support team is available around the clock. Reach us through live chat directly inside your account dashboard, via email for written requests, or through WhatsApp for quick follow-ups on data correction or deletion requests.

Live Chat Open your account dashboard and tap the chat icon — our team responds quickly and can handle data access or correction requests directly in the session.

Email Support Send your written data request to our support address. We aim to respond to all privacy-related emails within a reasonable timeframe, subject to verification of your account identity.

WhatsApp For fast follow-up on a data query — including GoPay or DANA transaction records — reach us on WhatsApp. Available for account-verified contacts in supported Indonesia regions.

What We Collect and Why It Matters

bangkertoto Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with bangkertoto, we collect the information needed to run your account securely: your registration details, login history, and payment records tied to DANA, OVO, or GoPay transactions. We use this data to process your deposits and withdrawals, verify your identity, and

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keep your account safe from unauthorised access. Device data — browser type, IP address, and session timestamps — helps us detect unusual activity and maintain service continuity across mobile and desktop. We do not sell your personal data to third parties. Sharing happens only where required
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by applicable law or to process your payment through the relevant e-wallet provider. Data we hold is kept only as long as your account is active or as required under applicable regulations in eligible regions. You can request a copy of your data or ask us
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to correct inaccurate records by contacting our support team directly. Availability of this service depends on local law and is accessible only where local regulations permit.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Our data practices are built around four concrete commitments: secure storage, clear retention limits, cookie transparency, and a straightforward process for you to access or update your records. Every layer of your account — from your OVO payment history to your mobile session logs — is covered by these standards.

Account Security

Your account credentials are stored using encryption. We monitor login activity across devices and flag sessions that look out of place, so your account stays under your control.

Cookie Policy

We use cookies to keep your session active and remember your lobby preferences across visits. You can manage cookie settings through your browser at any time without losing your account access.

Data Retention

We keep your data for as long as your account is open and for the period required under applicable local regulations. Once that period ends, records are deleted or anonymised.

Access & Correction

You have the right to request a copy of the personal data we hold on you, or to ask us to correct anything that is inaccurate. Contact support with your account details to start the process.

Common Questions About Your Data on bangkertoto

These are the questions we hear most often about how we handle personal data, cookies, and account records. If your question is not here, reach out through live chat or email.

We collect your registration details, login history, device information, and payment records linked to DANA, OVO, or GoPay. This is the minimum needed to run your account and process transactions securely.

We do not sell your data. We share it only where required by law or to process your payment through your chosen e-wallet provider — DANA, OVO, or GoPay — in eligible regions.

We retain your data for as long as your account remains active and for any additional period required under applicable local regulations. After that, records are deleted or anonymised.

Contact our support team via live chat or email with your account details. We will verify your identity and provide your data records within a reasonable timeframe.

Yes. You can request deletion of your personal data by contacting support. We will process your request subject to any retention obligations under applicable law in your region.

Cookies keep your session active and save your lobby preferences between visits. You can adjust or clear cookies through your browser settings at any time without affecting your account login.

How bangkertoto Handles Your Personal Data

How to Reach Us About Your Data

How We Protect and Manage Your Information

Account Security

Cookie Policy

Data Retention

Access & Correction

Common Questions About Your Data on bangkertoto

01 What personal data does bangkertoto collect when I open an account?

02 Does bangkertoto share my data with third parties?

03 How long does bangkertoto keep my account data?

04 How do I request a copy of my personal data?

05 Can I ask bangkertoto to delete my data?

06 How does bangkertoto use cookies?

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